Globe Group shares story of purpose-led transformation in UN’s Vision 2045 documentary series

Reflecting its long-standing commitment to the United Nations Sustainable Development Goals (SDGs), the Globe Group is participating in the UN’s Vision 2045, a campaign that features documentary films about how businesses from around the world are taking collective action for a better global future.

In its documentary, the Globe Group’s senior leaders talk about the company’s purpose-led transformation – innovating with compassion, care, and kindness to deliver life-enabling services to Filipinos.

Globe Group President and CEO Ernest Cu looked back at how Globe transformed from telco to techco, turning the business around from a far-second player when he came in 2008 to an industry-leader and gamechanger. Behind this success is Globe’s mission to serve.

“Key to every telecom company is the quality of its network infrastructure. A good network spells a good service experience for our customers. We brought the Filipino and introduced to the Filipino the concept of what a smartphone was. This brought about a new age of data, which in turn spelled partners and new life-changing experiences. We then asked ourselves ‘what was next?’ We decided that we would become a purpose-led company,” said Cu.

Globe Chief Commercial Officer Issa Guevarra-Cabreira shared how Globe’s expansion is rooted in the company’s desire to help enrich and enable the digital life of its prepaid users, the bulk of Globe’s customer base, through greater access.

“Speaking to customers, I realized that prepaid users— the vast majority of whom come from the lowest socio-economic brackets— had the same desire for innovation as everyone else and, arguably, an even greater need for digital enablement. Thus we began to explore how we could make it financially feasible for Filipinos to access the benefits of the internet,” Guevarra-Cabreira said.

Globe’s transformation was further accelerated by the pandemic, when many day-to-day transactions and activities swiftly shifted to online platforms. In the midst of the crisis, Globe’s platforms shone through as life savers. There’s GCash, the country’s #1 financial services app, which enabled convenient digital payments, fund transfers, and even provided options for a savings account, investments and a credit line to those in need. KonsultaMD, the Globe Group’s telehealth app, meanwhile, provided accessible doctor consultations when Philippine hospitals and their personnel were stretched beyond capacity.

“We came into the pandemic as a company and came out as a group of companies. We are now shifting to become a digital solutions platform and have seen incredible success in bringing pioneering tech-enabled services that address Filipinos’ needs. Our goal is to continuously grow and fortify the Globe Group by providing more products and services that can address the daily struggles.